Playzee Terms and Conditions

Welcome to Playzee, the online casino operated by White Hat Gaming Limited, a company registered under Maltese law with registration number C73232, with its registered office at 85 St John Street, Valletta, VLT1165, Malta. By accessing and using our platform at playzee.com, you agree to be bound by the terms and conditions set out in this document. We ask that you read them carefully before registering an account or placing any wager. If you do not agree with any part of these terms, we respectfully ask that you discontinue use of our services immediately.

1. About Us and Our Licensing

At Playzee, we operate under two regulatory licences. We hold a Malta Gaming Authority licence, reference MGA/B2C/370/2017, issued on 01 August 2018, which covers all customers outside Great Britain. We also hold a UK Gambling Commission account number 52894, which governs our services to players in Great Britain. Our operations are governed by the laws of Malta, and any disputes are subject to the exclusive jurisdiction of the courts of Malta. At Playzee Casino, we are committed to full regulatory compliance and transparent operation at all times.

2. Eligibility and Account Registration

To use our services at Playzee, you must meet the following requirements:

You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
You must not be a resident of any restricted country listed in our policies
You must register using accurate and truthful personal information
You may hold only one account per person, household, IP address, device, or shared computer
You must not use our services on behalf of any third party

We reserve the right to request identity verification at any point, including at cumulative deposits of €2,000 or above. Our Playzee Casino platform accepts players in NZD as the primary currency for New Zealand users. Where your local currency is not available, play must be conducted in EUR.

2.1 Restricted Territories

At Playzee, we do not accept registrations from players based in certain jurisdictions including, but not limited to, Afghanistan, Australia, the United States, Germany, France, India, Russia, and many others. A full list is available on our website. Additionally, players from Azerbaijan, Japan, Malaysia, Qatar, and Tunisia are not eligible to participate in progressive jackpot games, and any jackpot winnings accrued by such players will be voided.

3. Deposits, Withdrawals and Payment Methods

We offer a variety of secure payment methods at Playzee Casino, including Visa, Mastercard, PayPal, Skrill, Neteller, Klarna, Paysafecard, MuchBetter, Interac, Apple Pay, Bank Wire, and Finnish e-banking. We only accept payments made from accounts or cards registered in the player's own name.

3.1 Deposit Terms

The minimum deposit for the casino welcome offer is NZ$5
The minimum deposit for the sports welcome offer is NZ$20
Further checks may be triggered at cumulative deposits of €2,000

3.2 Withdrawal Terms

Our Playzee withdrawal process begins with a pending period of one to two business days while we complete verification checks and confirm compliance with any applicable bonus conditions. Once approved, payments are processed immediately but may take up to three working days to reach your account depending on the method chosen.

Minimum withdrawal: NZ$10 (NZ$20 for cash funds under the sports welcome offer)
Maximum withdrawal: NZ$2,500 per week, unless otherwise agreed in writing
Maximum payout per single bet or spin: NZ$250,000, excluding progressive jackpot winnings
Wins of NZ$100,000 or more may be paid in ten monthly instalments of 10%
Progressive jackpot payouts above NZ$250,000 may take up to 30 days to process
At least one lifetime deposit is required before any withdrawal can be made, and the deposited amount must have been wagered in full at least once
Withdrawals are paid back to the same method used for the deposit
VIP players may be eligible for higher withdrawal limits

We hold all player funds in a separate bank account used exclusively for customer funds, ensuring full segregation from our operational finances.

4. Bonuses and Promotions

At Playzee, we offer a generous welcome bonus of up to NZ$1,500 plus 150 Zee Spins and 500 Zee Points across three qualifying deposits. Specific bonus terms are as follows:

First deposit: 100% up to NZ$300 + 100 Zee Spins on Starburst + 500 Zee Points (spins credited at 10 per day for 10 days)
Second deposit: 50% up to NZ$500 + 25 Zee Spins on Gonzo's Quest
Third deposit: 25% up to NZ$700 + 25 Zee Spins on Reel Rush

The Playzee welcome bonus is valid for 15 days from the date of the first qualifying deposit. The wagering requirement is 35x the combined deposit and bonus amount. The maximum bet while a bonus is active is NZ$5. Zee Spins winnings are capped at NZ$50 and credited as bonus funds. Bonus funds expire after 30 days and unused Zee Spins after 24 hours. UK players are excluded from this offer, and deposits made via Skrill or Neteller will void any associated winnings.

4.1 Sports Welcome Bonus

Our sports welcome bonus offers 100% up to NZ$30 on your first qualifying deposit of NZ$20 or more. Opt-in is required via the cashier. Great Britain residents are excluded. The bonus wagering requirement is 10x and must be completed within 30 days using bonus funds only. Cash-out voids eligibility.

4.2 Ongoing Promotions

At Playzee Casino, we run daily offers throughout the week including Buzee Monday, Crazee Tuesday, Lazee Wednesday, Noizee Thursday, Eazee Friday, Zee Rocks Saturday, and Zee Club Day on Sunday. Standard promotional terms apply: default wagering is 35x the bonus, only one bonus per deposit, and no bonus stacking is permitted.

5. Zee Club VIP Programme

Our Playzee loyalty programme — the Zee Club — rewards dedicated players across five tiers:

Zee Club — entry level
Master Zee — reached at 7,500 Zee Points
Doctor Zee — reached at 15,000 Zee Points (3,000 points per month required to maintain)
Professor Zee — reached at 30,000 Zee Points (10,000 points per month required to maintain)
Zee Secret Society — by invitation only; once granted, invitations are never revoked

Points are accumulated through betting and depositing activity. Please note that points are reset to zero after 30 consecutive days of inactivity. Higher tiers at Playzee Casino unlock benefits including more weekly spins, higher and faster withdrawal limits, and a dedicated personal account manager.

6. Inactive Accounts

We apply an inactivity fee of NZ$5 per month to accounts that have had no activity for 12 consecutive months. We will provide 30 days' notice before any fee is deducted. We encourage you to log in regularly to keep your account active and retain your balances and VIP status.

7. Game Fairness and Software

Our Playzee games library contains over 1,000 titles sourced from world-leading providers including NetEnt, Microgaming, Play'n GO, Quickspin, Thunderkick, Big Time Gaming, Blueprint Gaming, Evolution, ELK Studios, Aristocrat, and others. Live casino games are exclusively powered by Evolution. We offer slots, roulette, blackjack, baccarat, video poker, scratchcards, keno, progressive jackpots, and sports betting.

8. Responsible Gaming

We are deeply committed to responsible gambling at Playzee. We offer a range of tools to help you stay in control, including deposit limits, session time reminders, self-exclusion options, and access to support organisations. If you feel your gambling is becoming a problem, we urge you to contact our support team via live chat, available 24/7, 365 days a year, or by email at support@playzee.com.

9. Amendments to These Terms

We reserve the right to update or amend these terms and conditions at any time. We will notify you of any material changes via email or through a notice on our platform. Continued use of our Playzee Casino services following notification constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.

10. Contact Us

If you have any questions about our terms and conditions or the services we provide, please do not hesitate to contact our support team. At Playzee, we are here to help around the clock via live chat or by emailing us at support@playzee.com. Our support team operates in English and is available every day of the year.

Content updated: July 24, 2026