Playzee Privacy Policy

At Playzee, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our services at playzee.com. By using our platform — whether for casino games, sports betting, or account management — you agree to the practices described in this document. We encourage you to read this policy carefully so you understand your rights and how we handle your data.

Who We Are

Our online casino is operated by White Hat Gaming Limited, registered under Maltese law with registration number C73232. Our registered office is located at 85 St John Street, Valletta, VLT1165, Malta. We hold a licence issued by the Malta Gaming Authority (MGA/B2C/370/2017, issued 01/08/2018), covering all customers outside Great Britain. For players in Great Britain, we operate under Gambling Commission account number 52894. Our services are governed by the laws of Malta, and the courts of Malta hold exclusive jurisdiction over any disputes.

What Information We Collect

When you register a Playzee account, make a deposit, or use any of our services, we may collect the following categories of personal information:

Full name, date of birth, and contact details including email address and phone number
Residential address and proof of identity documents
Payment information such as card details or e-wallet data linked to your Playzee login
Account credentials used during the Playzee casino login process
Gaming activity, transaction history, and bonus usage, including your Playzee welcome bonus participation
Device information, IP address, browser type, and usage data collected via cookies
Communications you send to us through email or live chat

We collect this data directly from you at sign-up, through your ongoing use of the Playzee app or website, and via automated tracking technologies.

How We Use Your Information

Here at Playzee Casino, we use the information we collect for a range of lawful purposes, including:

Verifying your identity and age to comply with our regulatory obligations
Processing deposits, withdrawals, and any Playzee deposit bonus or cashback rewards
Managing your account and delivering customer support through email and 24/7 live chat
Personalising your experience and displaying relevant promotions, including Playzee bonus offers and daily deals
Detecting and preventing fraud, money laundering, and responsible gambling concerns
Complying with legal obligations imposed by the Malta Gaming Authority and the UK Gambling Commission
Sending you marketing communications where you have given us explicit consent

We process your data on the lawful bases of contractual necessity, legal obligation, legitimate interest, and — where applicable — your consent.

Cookies and Tracking Technologies

Our Playzee platform uses cookies and similar technologies to ensure functionality, improve performance, and deliver a personalised experience. When you access our site, we may place the following types of cookies on your device:

Essential cookies – required for core site functions such as the Playzee casino login and session management
Analytics cookies – help us understand how players navigate our platform
Marketing cookies – used to show relevant promotions and track campaign effectiveness
Preference cookies – remember your settings and language preferences

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our services, including the Playzee casino app experience.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

Payment processors such as Visa, Mastercard, PayPal, Skrill, Neteller, and others we support for deposits and withdrawals
Game providers including NetEnt, Microgaming, Play'n GO, Evolution, and other studio partners
Regulatory authorities such as the Malta Gaming Authority, when required by law
Identity verification and anti-fraud service providers
Marketing and analytics partners operating under strict data processing agreements

All third parties we engage are required to handle your data securely and in accordance with applicable data protection law.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. In most cases, this means we hold your records for a minimum of five years following account closure, in line with our anti-money laundering obligations. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

Under applicable data protection legislation, you have the following rights regarding your personal information:

Right of access – you may request a copy of the personal data we hold about you
Right to rectification – you may ask us to correct inaccurate or incomplete information
Right to erasure – in certain circumstances, you may request that we delete your data
Right to restriction – you may ask us to limit how we process your information
Right to data portability – you may request your data in a structured, machine-readable format
Right to object – you may object to processing based on legitimate interests or for direct marketing
Right to withdraw consent – where we rely on your consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team at support@playzee.com. We will respond to your request within 30 days.

Security of Your Data

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. Player funds are held in a separate bank account used exclusively for customer funds, adding an additional layer of financial security. Our systems are regularly reviewed and updated to maintain strong data protection standards across our desktop, mobile, iOS, and Android platforms.

International Data Transfers

As Playzee Casino operates internationally, your data may be transferred to and processed in countries outside your own. Where such transfers occur, we ensure appropriate safeguards are in place — such as standard contractual clauses approved by the European Commission — to protect your information in line with applicable law.

Marketing Communications

With your consent, we may send you promotional emails and notifications about Playzee casino games, new features, Zee Club loyalty rewards, and special offers. You may unsubscribe from marketing messages at any time by clicking the unsubscribe link in any email or by contacting us directly. Withdrawing your marketing consent does not affect the lawfulness of any processing that took place before your withdrawal.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will notify you by posting the revised policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or you wish to make a complaint, please reach out to us at:

Email: support@playzee.com
Address: White Hat Gaming Limited, 85 St John Street, Valletta, VLT1165, Malta

You also have the right to lodge a complaint with your local data protection authority or the Information and Data Protection Commissioner of Malta if you believe we have not handled your data appropriately.

Content updated: July 24, 2026